Shipping Policy

Effective Date: July 2026

Shipping Policy

At New Age Dog Care, we understand that once you place an order, you’re eager to receive it. Our goal is to process and ship every order as quickly, safely, and accurately as possible.

Order Processing

Most orders are processed and shipped within 24–48 hours of payment confirmation.

Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high order volume, promotional events, holidays, or unforeseen circumstances, processing times may be slightly longer. If a significant delay occurs, we will make every effort to keep you informed.

Shipping Methods

We partner with trusted shipping carriers to deliver your order safely and efficiently.

Available shipping options and estimated delivery times are displayed during checkout and may vary depending on your location.

Shipping Confirmation

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information so you can monitor your package throughout its delivery.

Delivery Times

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Delivery may be affected by circumstances beyond our control, including:

• Severe weather
• Natural disasters
• Carrier delays
• Holidays
• High shipping volume
• Incorrect shipping information

While we work hard to process and ship orders promptly, New Age Dog Care cannot guarantee carrier delivery schedules.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

New Age Dog Care is not responsible for delays, lost shipments, or additional shipping costs resulting from incorrect or incomplete shipping information provided during checkout.

Lost or Delayed Packages

If your tracking information indicates your package has been delayed or appears to be lost, please contact us.

We will gladly assist you in working with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

To help us investigate and resolve the issue, please include:

• Your order number
• Photos of the shipping package
• Photos of the damaged product
• A brief description of the damage

We will review each situation individually and work toward an appropriate resolution.

International Shipping

At this time, New Age Dog Care primarily ships within the United States.

If international shipping becomes available in the future, this policy will be updated accordingly.

Questions?

If you have any questions about this Shipping Policy or need assistance with your order, we’re here to help.

Contact Support