Return & Refund Policy
Effective Date: July 2026
Return & Refund Policy
At New Age Dog Care, our goal is to provide a positive experience for every customer. We stand behind the quality of our products and believe in earning your trust through honesty, transparency, and exceptional customer service.
We believe exceptional customer service extends beyond the sale. If you have questions, concerns, or need assistance with your order, our team is committed to helping you every step of the way.
Please review the following policy regarding our Free Trial Program, returns, and refunds.
Free Trial Program
Our Free Trial Program is designed to give first-time customers the opportunity to experience our formula before purchasing a full-size bottle.
The Free Trial includes:
- A $1 commitment fee plus applicable shipping.
- No subscriptions.
- No automatic recurring charges.
- No hidden fees.
- No obligation to purchase after the trial.
The Free Trial is available to first-time customers only and is generally limited to one trial per household, unless otherwise approved by New Age Dog Care.
The $1 commitment fee and applicable shipping charges are non-refundable once your trial order has been processed and shipped.
We reserve the right to modify, suspend, or discontinue the Free Trial Program at any time without prior notice.
Full-Size Product Returns
At New Age Dog Care, customer satisfaction is important to us.
If you are not completely satisfied with your purchase, we encourage you to contact our support team. Every situation is reviewed individually, and we will make every reasonable effort to work with you toward a fair and appropriate resolution.
Depending on the circumstances, we may offer:
- A replacement product
- Store credit
- A refund, when applicable
Our goal is to provide exceptional customer service while ensuring each request is handled fairly for both our customers and our business.
Refund Eligibility
To help us review your request as quickly as possible, we may ask you to provide:
- Your order number
- A brief description of the issue
- Photos of the product (when applicable)
- Photos of any shipping damage (if applicable)
Providing this information helps us investigate the situation and determine the most appropriate resolution.
Non-Refundable Items
The following are generally not eligible for refunds:
- Products damaged due to misuse or improper storage.
- Products purchased through unauthorized third-party sellers.
- Promotional items identified as non-refundable.
- The $1 Free Trial commitment fee and applicable shipping charges after the trial order has been processed and shipped.
- Shipping charges, unless required by law or due to our error.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the shipping package.
- Photos of the product.
- A brief description of the issue.
We will review the situation promptly and work toward an appropriate resolution.
Return Shipping
If a return is approved, return instructions will be provided by our customer support team.
Customers are responsible for return shipping costs unless the return is the result of:
- Our shipping error.
- A defective product.
- A damaged shipment.
Refund Processing
Approved refunds will be issued to the original payment method whenever possible.
Once processed, please allow your financial institution several business days to post the refund to your account.
Processing times may vary depending on your payment provider.
Policy Updates
New Age Dog Care reserves the right to modify this Return & Refund Policy at any time.
Any changes become effective immediately upon publication on this page.
Our Commitment
At New Age Dog Care, we believe that trust is earned through honesty, transparency, and exceptional customer service. If an issue arises, we’ll do our best to work with you toward a fair solution and ensure your experience reflects the values our company was built upon.
Questions?
If you have questions about this Return & Refund Policy or need assistance with your order, we’re here to help.